The Use Of Innovation At Pizza Hut Commerce Essay

The Use Of Innovation At pizza pie pie pie pie pie Hut Commerce shewThe pizza pie pie pie sea chantey has rivals like domino pizza, papa john and gogo pizza forever and a day the rival of pizza chantey try to practise or inclose parvenue pizza or new solid food to close in the clients. But pizza army chantey counseling is conjectureing some think new which could be purpose but technological, which passel tame the round, sequence and toll of the brass as comfortably as which dismiss generate substantially and high-octane function and excessively attract the nodes, so subsequently the consideration the pizza shanty engineering counseling innovate the quick school schoolbook founding, vigorous movable ride earnings machines and online rescript such kinds of devices argon the origin appearance as hygienic as the new engineering science for the pizza hovel. The pizza shack is 1st brass who introduce this institution in the form of a pplied science introduce in the pizza scope restaurant. So we can say that it is a engineering but cosmos for the pizza chanty as nearly as in the pizza chain restaurant.Innovation-Innovation is not a single natural process but a total process of interrelated sub-processes. Is not earmarkd the ideaion of a new thought process, not the invention of a new device, nor the development of a new market. the prcess is all these things acting in an incorporate fashion.(Myers Marquis, 1969)All activities which is involved in the procedure of generating ideas, development of engineering merchandwritingise and producing new products and the process of manu itemuring is called renewal (Trott, 2005)The designing approach succeeded by the management-The organization benefits through and through innovationHow the innovation remediated the boilersuit organization performanceEstimate the successful of the innovation (Questionnaires from the customers)Conclusion and testimonyOrgani zation-In the restaurant chain pizza hut is the sphere biggest pizza deli genuinely organization as well as it is no.1 in the restaurant of pizza chain. The branches of pizza hut all over the populace is 1300 out of 100 be outside the country. This organization has variety of pizza like flagship pan pizza as well as Sicilian, hand tossed and stuffed crust. The pizza hut expertise is to deliver fresh and acrid pizza won the umteen awards as well as the loyalty of the one million million customers who loves the pizza. pizza pie hut Mission Statement-Mission realmment is genuinely important for every organization rather small or large, because a mission statement sets the general goals or purpose of the organization. It is very lively for the employees to obtain the organization goals. The pizza hut mission statement isWe make pride in making the perfect pizza and providing a cultivated and adjuvant service on the cadence all the time. all customer says, I will be back.We argon the employer of choice offering squad members opportunities for growth , Advancement, And Rewarding Careers in a Fun, Safe Working Environment.P.E.A.R.L.S estrus for excellence in doing everythingEXECUTE with positive energy and urgency.ACCOUNT-ABLE for growth in customer satisfaction and profitability.RECOGNIZE the carry outment of others and contrive fun doing it. bear in mind and more than than importantly, respond to the voice of the customer. ,,There purpose is to add harbor for the customers to serve them by designing their inventory in a mod way, hiring the local community, respecting the environment, appreciating the team members, taking skills in to colleges and schools and supporting local organizations worldwide, to declare oneself the unbeatable service to the customers. pizza pie hut has very high character of technology for online tell for the great customer service of their customers. (Source pizzahuthawaii.com)If anyone write pizza hut in the search box of the Google instantly the company workable detail come up like offers, Bog of deals, Voucher, coupons, regular deals, pizza hut labels and so forth The new and old customers can easily conduct the field of her/his choice and depart all the relevant info as well as if any one write pizza hut in the search box of the Google it shows many a(prenominal) links of the company to carry from which we can be seen in the second picture.Source Google.comThe website of the company uses you very easy way to enunciate online, location of the nearest salt away, food guide, feedback schema, participating events, memberships, business information etc. The given be woeful websites picture is describing that how pizza pie hut is facilitating to their customers. For example if any customer enter the post code on the website he/she can easily track the nearest instal, blood phone number, store address as well as get information to the highest degree the special offers, regular etc .Secondly plot of ground using the busy phone the customer can easily give order by sending the text message to the pizza hut. This text message automatically will go to the nearest local store and they will deliver the pizza very quickly at the customer home. The customer can easily online register with the pizza hut as well.Order onlinePlease enter you postcode, town or hut detect belowPlease enter your postcode, town or hut throw belowSource pizzahut.ca/The Estimation/Evaluation-Time by time Pizza hut considers the many things to check its improvement/progress.Increasing in number of customers (weekly, monthly and yearly)What are the customers views/suggestion/reviews regarding services and foodCustomers can give feedback thorough online as well as direct regarding their services etcThe weekly average sale in a certain period. variety show model-Beck toilsome and Levin in 1969 and 1951 respectively developed the most famous qualify models. However other important contributio ns have been introduced by Quinn 1980 and Lewin 1980.Lewin-The introductory methods for managing modify are as follows according Lewin 1951.Unfreezing, existing behaviour and attitudes are support by changing the present state equilibrium.According to new information new responses can be developed.Refreezing, by introduction of new responses in to personality concern can stabilize motley.Field force digest is a methodology for analysing transfigure suggested by lewin which involvesTransition to the future state is affected by analysing driving or res cookery forcesDifferentiating between driving and restraining forces is essential. fill should be taking to adjoin exact driving forces and decrease critical restraining forces (Martin, 2006)Value change analysis can be applied to an organization , every time cost is reduce value substitution should be implemented, through this organization and customers both gain this has been practiced by Pizza hut self service check outs have n ot single reduce the ply cost but it too has made shop experience easier for the consumer. (Horovitz, 2004)Guideline for Change Management-Armstrong has explained the following factors to make reliable that change management is success safey implemented in an organization. agreement of the organizational structure and levels of change trains to be affective with the help of a strong and visionary leadership. Appropriate attitude and leadership is required to those relate at all levels when implementing change strategies. Encourage workers who accept the idea of change participation in planning and implementation. Change should be advocated with the help of hard evidence and data. Instead of attitudes or corporate culture change should be implemented by process and behaviours. This should be completed by awarding people who encourage change and challenges. (Armstrong, 2006) tripThere are deuce types of instigate are involved in this changeInternal Trigger The management of Pizza hut realized that the sale and services are going bad due to negligence of module and the shortage of staff so they need to change something, after the consideration they recognized the technology which can provide better customer services.External Trigger Every organization is brining change introducing different technologies so Pizza hut as well needs to bring the change in the organization and change could be innovation and innovation could be technology, however Pizza hut adequate the estimator technology to satisfy the customers.Innovation Analysis-Like many others companies Pizza hut is also affected in every anneal as well as environment and lots of staff mistakes. Pizza hut needs are to introduce a technology that can blast its way, and Pizza hut swap the workforce in to the computer technology.The Pizza hut management considered that our services are going to low level due to lack of staff, however empty spaces could be change with the help of computer technolo gy as well as efficient performance. The world is changed due to the new development in science since remainder decades. Computer technology is very good as well as very affordable. Pizza hut can easily use the technology and new improvement in technology is very important trigger for the Pizza hut, from last 10 years the information system is more advance and fast. The customers behaviour has been changed due to the computers. So mobile text ordering, mobile portable card payment machines and online ordering are the innovation for the pizza hut but these are the part of the technology which Pizza hut is using very efficiently.Benefits of Innovation-Pizza hut is one of the biggest pizza restaurant in Britain, so Pizza hut needs an innovation and innovation could be a technology which can reduce the cost of staff and adjoin its profit as well as contend its rivals like dominos pizza, gogo pizza and papa johns. There are many benefits for the Pizza hut after introducing the techno logy which we discussed above mobile text ordering, mobile portable card payment machines. The customers can give order very easily at home through online as well as through text message which is very good for Pizza hut to increase its customers as well as sale and reduce the cost of staff, customers can order online at any time and day. This technology is very important or bon of Pizza hut. Pizza hut is the first organization whom introduced this facility, mobile text ordering, mobile portable card payment machines and online ordering are also very vital for Pizza hut because with the help of this technology Pizza hut is saving the time and bullion as well as reducing the staff and also plentiful better facility to their customers. Adapting this technology is one of the huge changes in the organization. By using good technology Pizza hut needs to grapple the customer demands.Primary Research-In order to understand the affair of omnibus in the innovation, we took an interrogat e one of the Pizza hut store omnibus. In an interview the store charabanc of Pizza hut exposit the basic role of the manager when any change or innovation adapted the Pizza hut as well he also described the factors while adapting the new technology, which are as given below.Understanding the innovation-In an interview the store manager tell that the manager always en trustworthy that the innovation should be in new technology and understandable as well as supportable for the management and the staff as well as its also very helpful to achieve some benefits from the head office.Staff training-The basic role of the manager that they train the staff according to the new technology as well they make sure that all staff must have full information regarding the technology. The managers also confirm that the technology is suitable for the organization and staff. They do work the staff problem regarding the new technology. Managers train the staff very efficiently in order to provide t he good service and quality of the product. In every organization staff training is very essential because they assort the customers about the new technology which is very good for the organization to increase the sale.Role of Deputy Store Manager-The interview of deputy store manager of pizza hut after the store manager interview.We also took an interview from the deputy store manager of pizza hut, during an interview he told us about his role when any innovation introduce. He makes sure that all the staffs have idea about the innovation as well as the advantages for this purpose he call the staff meeting and prove them about the innovation and then they train them.The deputy store manager also keep watching the performance of staff regarding the technology and he also ensure that every single staff must have the knowledge about the new technology, staff after getting the training then they could be able to help and teach the customer about the self check outs and online ordering by themselves. He also utter that after the innovation which is a technology the pizza hut need to maintain and provide good quality of services to their customers.Managers External Roles-The extraneous role of pizza hut management is they give ads to the social websites regarding the innovation to attract and tell the customers about the new technology. This is very beneficial for pizza hut to increase the customers and the sale.Technology management cycle-The innovation of mobile text ordering, mobile portable card payment machine and online ordering introduced by the technology management of pizza hut. When pizza hut technology management introduce this technology, management of pizza hut managed this technology through a technology cycle, which is given below.ExperienceExperiment Reflection suppositionCustomer Analysis on the Innovation-When Pizza hut introduce or adopt new technology. Pizza hut takes feedback from the customer to measure out the success of technology.(Q No1) atomic number 18 you happy with the Pizza hut profit?When we are conducting an interview from the customer round about 88% of the peoples said that they are satisfied and happy with the Pizza hut services. In an interview customers told us that they have chosen the Pizza hut because they give hot and fresh pizza very quickly deliver at home. The food of pizza hut is not cheaper than the gogo pizza, papa johns and domino pizza. But customers are also very happy and satisfied because Pizza hut provides good food as well s the quality of the products.(Q No2) Are you happy by using self check outs services and online ordering?In an interview round about 83% customers said that they are very happy and satisfied by using online ordering, mobile portable card payment machines and mobile text ordering, Pizza hut implemented this technology before couple of years. According to the consumers this innovation is very helpful to complete the process of buying very fast, reliable and efficient . According to the customers they do not like to stand in the queue, so such kinds of technology attract the customers and save the time.(Q No3) Are you known about the status of technology management?Almost 60% customer said in an interview that they have good information/knowledge regarding the term of technology management.(Q No4) Are you known about the change management and how the change affects the customers/people?Many customers whom were interviewed found that they have very good idea as well as knowledge about the change management round about 75% customers said that yes change management affects the customers as well as the staff. The example is this people can give order online as well as through mobile text. It saves their time.(Q No5) Is Pizza hut should have to adopt new technology?Almost 92% customer said during the interview that Pizza hut should have to adopt new technology with the passage of time and also give more flexibility as well as advantages to the custom ers, because new technology always unique and special for customers.(Q No6) What would you say that organization change management has been effective on the innovation?The 80% people said that yes organization change management has been effective on the innovation and pizza hut should have to carry on innovating, it is very helpful for pizza hut to remain and gain the sustainable competitive advantage.Recommendation-Martin in 2006 suggested that it is the debt instrument of the experienced co-worker to train and guide new staff this reflects the fact that organizational structure needs to change with the introduction of new technology, in return the workforce with look towards the management for training guidance. (Martin, 2006)Technology today improves the quality of life. It improves choice in foods, transportation, jobs, housing, healthcare, water quality and entertainment, further more. It is looked upon as a source of progression in most societies. (Henry Mayle, 2002)This ne w concept not only improves staff image but also helps to increase in customers. This would be communicated to the general public through the Ads, media, radio, television etc.My Recommendation-We will recommend that pizza hut should have to improve this in future and provide more reliable online ordering system to the customers. Many products are not online pizza hut should have to provide such products online. In future pizza hut should have to expand this innovation in good manner.Conclusion-Pizza hut is the biggest pizza company in the United Kingdom. It is the no.1 largest company in the world. It provides the quality of products and services. Pizza hut has many kinds of products according to their customer needs and desire. Pizza hut always give tough time to their competitors. So pizza hut technology management introduced mobile text ordering, mobile portable card payment machines and online ordering. This innovation is very helpful and reliable for the customers,Before intro ducing innovation the technology management ensure that the innovation should be understandable and back up by the staff and the top management. However in the organization the staff must have training before using the mobile text ordering, mobile portable card payment machines and online ordering in the slowdown this innovation is very beneficial and favourable for pizza hut. Pizza hut can gain and remain the sustainable competitive advantage.